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ReqRAG: Enhancing Software Release Management through Retrieval-Augmented LLMs: An Industrial Study
Alstom, Sweden.
RISE Research Institutes of Sweden, Digital Systems, Industrial Systems. Mälardalen University, Sweden.ORCID iD: 0009-0006-8512-6412
RISE Research Institutes of Sweden, Digital Systems, Industrial Systems. Mälardalen University, Sweden.ORCID iD: 0000-0001-6418-9971
Alstom, Sweden.
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2025 (English)In: Lecture Notes in Computer Science, ISSN 0302-9743, E-ISSN 1611-3349, Vol. 15588 LNCS, p. 277-292Article in journal (Refereed) Published
Abstract [en]

[Context and Motivation] Engineers often need to refer back to release notes, manuals, and system architecture documents to understand, modify, or upgrade functionalities in alignment with new software releases. This is crucial to ensure that new stakeholder requirements align with the existing system, maintaining compatibility and preventing integration issues. [Problem] In practice, the manual process of retrieving the relevant information from technical documentation is time-intensive and frequently results in inefficient software release management. [Principal ideas/results] In this paper, we propose a question-answering chatbot, ReqRAG, leveraging Retrieval Augmented Generation (RAG) with Large Language Models (LLMs) to deliver accurate and up-to-date information from technical documents in response to given queries. We employ various context retrieval techniques paired with state-of-the-art LLMs to evaluate the ReqRAG approach in industrial settings. Furthermore, we conduct human evaluations of the results in collaboration with experts from Alstom to gain practical insights. Our results indicate that, on average, 70% of the generated responses are adequate, useful, and relevant to the practitioners. [Contribution] Fewer studies have comprehensively evaluated RAG-based approaches in industrial settings. Therefore, this work provides technical considerations for domain-specific chatbots, guiding researchers and practitioners facing similar challenges. 

Place, publisher, year, edition, pages
Springer Science and Business Media Deutschland GmbH , 2025. Vol. 15588 LNCS, p. 277-292
Keywords [en]
Information management; Online searching; Problem oriented languages; System program documentation; Chatbots; Industrial settings; Industry study; Language model; Large language model; Release management; Retrieval augmented generation; Software release; Software release management; Systems architecture; Search engines
National Category
Natural Sciences Computer and Information Sciences
Identifiers
URN: urn:nbn:se:ri:diva-78437DOI: 10.1007/978-3-031-88531-0_20Scopus ID: 2-s2.0-105002728440OAI: oai:DiVA.org:ri-78437DiVA, id: diva2:1998624
Conference
31st International Working Conference on Requirements Engineering: Foundation for Software Quality, REFSQ 2025. 7 April 2025 - 10 April 2025
Available from: 2025-09-17 Created: 2025-09-17 Last updated: 2025-09-23Bibliographically approved

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Bashir, SarmadAbbas, MuhammadSaadatmand, Mehrdad

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