Maritime Autonomous Surface Ships (MASS) refer to vessels that can be remotely controlled or operate independently of human interaction to a higher degree. This report is part of the deliverables in the project “Policy Lab Urban Zeas (PLUZ)” exploring the safety case for automated public ferry transport based on pioneering trials with the ferry MF Estelle crossing Riddarfjärden in Stockholm. This report takes a Human Factors perspective on current and envisioned future operations including a shift of the human operator from ship to shore. It highlights incremental development stages towards establishing a Remote Operations Centre (ROC), from which an operator will supervise Estelle. The adaptation of operator tasks, functions, and responsibilities from ship to shore is shortly discussed, and so is the distribution of tasks and teamwork between the ROC operator and the remaining on-board passenger attendant.