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Extending digital infrastructures: A typology of growth tactics
University of Gothenburg, Sweden.
University of Gothenburg, Sweden.
University of Warwick, UK.
RISE - Research Institutes of Sweden (2017-2019), ICT, Viktoria.ORCID-id: 0000-0003-3554-2267
2018 (engelsk)Inngår i: Journal of the Association for Information Systems, E-ISSN 1536-9323, Vol. 19, nr 10, s. 1001-1019Artikkel i tidsskrift (Fagfellevurdert) Published
Abstract [en]

Digital infrastructures enable delivery of information services in functional areas such as health, payment, and transportation by providing a sociotechnical foundation for partnership governance, resource reuse, and system integration. To effectively serve emerging possibilities and changing purposes, however, a key question concerns how an infrastructure can be extended to cater for future services in its functional area. In this paper, we approach such digital infrastructure growth as a challenge of aligning new partners whose digital capabilities spur innovative services that attract more users. We advance an initial typology that covers four growth tactics (i.e., adding services, inventing processes, opening identifiers, and providing interfaces) with the potential to set extension of infrastructures in motion. We then explore the proposed typology by investigating the ways in which its particular tactics successfully extended the scope of a digital infrastructure for public transportation in Stockholm, Sweden. Our insights invite IS scholars to engage more deeply in the development of growth tactics that achieve infrastructure extensions necessary for improving the durability of service delivery.

sted, utgiver, år, opplag, sider
2018. Vol. 19, nr 10, s. 1001-1019
Emneord [en]
Digital Infrastructures, Growth Tactics, Public Transportation, Typology, Information systems, Functional areas, Resource re use, Service delivery, Stockholm, Sweden, System integration, Information services
HSV kategori
Identifikatorer
URN: urn:nbn:se:ri:diva-38166DOI: 10.17705/1jais.00517Scopus ID: 2-s2.0-85061972879OAI: oai:DiVA.org:ri-38166DiVA, id: diva2:1293851
Tilgjengelig fra: 2019-03-05 Laget: 2019-03-05 Sist oppdatert: 2025-09-23bibliografisk kontrollert

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