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  • 1.
    Smith, Göran
    et al.
    Chalmers University of Technology, Sweden ; K2 The Swedish Knowledge Centre for Public Transport, Sweden ; Västra Götalandsregionen, Sweden.
    Sochor, Jana
    RISE - Research Institutes of Sweden, ICT, Viktoria. Chalmers University of Technology, Sweden.
    Sarasini, Steven
    RISE - Research Institutes of Sweden, ICT, Viktoria.
    Mobility as a service: Comparing developments in Sweden and Finland2018In: Research in Transportation Business and Management (RTBM), ISSN 2210-5395, E-ISSN 2210-5409Article in journal (Refereed)
    Abstract [en]

    Mobility as a Service (MaaS) developments have thus far progressed along different trajectories in Sweden and Finland, two pioneering countries in MaaS. Still, little is known about why this is. Addressing this knowledge gap, we investigate the role of institutions as key structures given their capacity to bring about differentiated outcomes. Based on 31 interviews with key stakeholders, we first describe drivers and barriers of MaaS developments in the two countries. Thereafter, through an analysis of similarities and differences across the cases, we identify a set of general implications for MaaS policymakers and practitioners. Developments in Finland demonstrate the importance of top-level support, of inter-organizational collaboration and of trust among key stakeholders. The Swedish case reiterates the need for inter-sectorial collaboration, particularly with regard to creating the right conditions for commercialization, and to involving stakeholders on both strategic and operational levels of the transport sector in developing the vision for MaaS. Lastly, we assess the utility of the applied theoretical framework, and comment on the necessity of recognizing that both practice-based and structural changes are needed in order to facilitate institutional change.

  • 2.
    Sochor, Jana
    et al.
    RISE - Research Institutes of Sweden, ICT, Viktoria. Chalmers University of Technology, Sweden.
    Arby, Hans
    UbiGo Innovation, Sweden.
    Karlsson, MariAnne
    Chalmers University of Technology, Sweden.
    Sarasini, Steven
    RISE - Research Institutes of Sweden, ICT, Viktoria.
    A topological approach to Mobility as a Service: A proposed tool for understanding requirements and effects, and for aiding the integration of societal goals2018In: Research in Transportation Business and Management (RTBM), ISSN 2210-5395, E-ISSN 2210-5409, Vol. 27, p. 3-14Article in journal (Refereed)
    Abstract [en]

    The purpose of this paper is to shed light on the concept of MaaS and what characterises a ‘MaaS service’, as well as to propose a topology of MaaS as a tool for facilitating the discussion of MaaS, enabling the ‘comparison of’ different services, understanding MaaS' potential effects, and aiding the integration of societal goals into MaaS services. Based on an exploration of existing definitions and descriptions of MaaS, and an expert workshop identifying key aspects and ascertaining service differentiations accordingly, the resulting proposed topology consists of MaaS Levels 0 to 4 as characterised by different types of integration: 0 no integration; 1 integration of information; 2 integration of booking and payment; 3 integration of the service offer, including contracts and responsibilities; 4 integration of societal goals. The levels are then described in terms of their added value and further discussed regarding implications for society, business, users/customers, and technical requirements. Then, a deeper discussion also delves into the potential in expanding upon Level 4 and ways by which services and societal goals can become more fully integrated. The proposed topology adds clarity to the discussion of such a trending topic and enables the positioning of services along the MaaS spectrum. It also deepens the understanding of why MaaS can take time to establish, and can help support the development of action plans in terms of what needs to be done depending on what type of MaaS one wants to develop. Further analysis is desirable regarding the possibilities and problems linked with the different levels of MaaS. Such an analysis is key to understanding which effects can be achieved via the implementation of different levels of MaaS services in terms of e.g. social, economic and ecological sustainability, and business potential.

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