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  • 1.
    Hansen, David
    et al.
    David Hansen Xpertise, Denmark.
    Lilja, Johan
    Mid Sweden University, Sweden.
    Richardsson, Daniel
    Styrkebaserad.org, Sweden.
    Jørgensen, Rasmus
    DTU Technical University of Denmark, Denmark.
    Stop Burning Platforms! Quality Culture Requires Generative Metaphors2017Conference paper (Other academic)
  • 2.
    Lilja, Johan
    et al.
    Mid Sweden University, Sweden.
    Bäckström, Ingela
    Mid Sweden University, Sweden.
    Forsgren, Olov
    Region Västerbotten, Sweden.
    Ingelsson, Pernilla
    Mid Sweden University, Sweden.
    Noaksson, Erik
    Region Jämtland Härjedalen, Sweden.
    Nätterlund, Karolina
    Region Jämtland Härjedalen, Sweden.
    Richardsson, Daniel
    Styrkebaserad.org, Sweden.
    Åslund, Anna
    Mid Sweden University, Sweden.
    Insights from Sustainable Cleveland 2019: An Initiative Driving Sustainable Regional Development by Large Scale Summits, Collective Visioning, and lots of Creativity, Culture, and Appreciation2016Conference paper (Other academic)
  • 3.
    Lilja, Johan
    et al.
    Mid Sweden University, Sweden.
    Hansen, David
    Resonans A/S, Denmark.
    Fredrikson, Johan
    Amplify, Sweden.
    Richardsson, Daniel
    Styrkebaserad.org, Sweden.
    Is Innovation the Future of Quality Management?: Searching for signs of quality and innovation management merging2017In: International Journal of Quality and Service Sciences, ISSN 1756-669X, E-ISSN 1756-6703, Vol. 9, no 3-4, p. 232-240Article in journal (Refereed)
    Abstract [en]

    Purpose: Upcoming as well as mature industries are facing pressure as regards successfully managing operational excellence, and, at the same time, driving and managing innovation. Quality management concepts and practices’ ability to tackle this challenge have been questioned. It has even been suggested that there is a need to provide and promote an updated/changed, and even re-branded, version of Total Quality Management, merging quality management (QM) and innovation management (IM). Can such a shift then actually be spotted? The purpose of this paper is to explore and see if there are any signs suggesting that QM and IM actually are about to merge. Design/methodology/approach: The study is based on literature reviews, document studies and interviews. Findings: The paper highlights three signs indicating that QM and IM indeed are approaching each other, and that it is a movement driven from both sectors, e.g., in the work with new ISO-standards and the Toyota Kata framework. Originality/value: The indicated development has fundamental and extensive practical implications. It will for example have to be followed by a similar merging of the two fields in the educational system, and in the competences of future managers.

  • 4.
    Lilja, Johan
    et al.
    Mid Sweden University, Sweden.
    Hansen, David
    Aalborg University, Denmark.
    Richardsson, Daniel
    Styrkebaserad.org, Sweden.
    Accelerating sustainable society and a flourishing Scandinavia through a living and communicating network of AI-summits2019Conference paper (Other academic)
    Abstract [en]

    The need for a radical transformation of society, business and way of life towards sustainability is by now widely accepted and acknowledged in the Mid Scandinavian region. This transformation also occurs as a major objective in the UN Sustainable Development Goals, both nationally and locally. However, after creating awareness, moving from knowing to doing is now the real challenge. Pushing for sustainability in strategies and visions, or even providing extensive funding for projects related to sustainable development is not doing the job fast enough. One obvious reason being that the more sustainable ideas and solutions of the future do require new levels of systems thinking and solutions on the level of the “whole system”. That in turn is dependent on connections and relations across traditional silos and organizational borders that currently does not exist. Therefore, stakeholders from Sweden and Norway are currently experimenting together on using a living and communicating network of Appreciative Inquiry Summits to accelerate sustainable, circular, and flourishing development in Scandinavia. The initiative is designed as an innovation project with hands-on exploring, prototyping, as well as researching how to accelerate the desired transformation. The project, called SMICE, is inspired by the “whole system in the room” approach of the amazing initiative “Sustainable Cleveland 2019”. However, as the context of this initiative is a large sparsely populated region, including also several countries, the set up now evolving is moving beyond just one annual big AI-summit towards more of a distributed system, “ecosystem”, or network of AI-summits and other resources that live, communicate and relate to each other continuously. During this presentation we will share our progress made, results, learnings, challenges, insights, and practices from our exciting and important journey so far.

  • 5.
    Lilja, Johan
    et al.
    Mid Sweden University, Sweden.
    Hansen, David
    Resonans A/S, Denmark.
    Richardsson, Daniel
    Styrkebaserad.org, Sweden.
    Design Questions for Life: Connecting Engineering Design, Appreciative Inquiry, and Other Question-based Models2015Conference paper (Other academic)
    Abstract [en]

    The Design for Life philosophy is an invitation to create new products, services, processes, and experiences that enhance human life. Research further suggests that a good life is qualitatively different than simply not having a bad life, and implies that the inquiry process during design is important.However, current engineering design approaches are not particularly clear as to which specific design questions should be used in the design process, and even less as to the role various design questions might play. Some of the current approaches even seem to use questions that inhibit Design for Life due to their strong emphasis on only solving deficiencies.This paper aims to highlight the unexplored potential of a more deliberate choice of design questions in the engineering design process. By mapping out four question-based design models and analyzing their differences in relation to the traditional engineering design process, an overview of design question types and their various sequences is produced. The analysis further highlights practical implications and potential gains when it coMES to choosing design questions more deliberately in the engineering design process.

  • 6.
    Lilja, Johan
    et al.
    Mid Sweden University, Sweden.
    Hansen, David
    Aalborg University, Denmark.
    Richardsson, Daniel
    Styrkebaserad.org, Sweden.
    The Best After Summit Drumming Ever: Sharing and co-creating on how to keep the generative connections alive and get progress after AI-Summits -“Drumming, dancing and doing”2019Conference paper (Other academic)
  • 7.
    Lilja, Johan
    et al.
    Mid Sweden University, Sweden.
    Hansen, David
    Aalborg University, Denmark.
    Richardsson, Daniel
    Styrkebaserad.org, Sweden.
    Svedin, Ingela
    SIDA Swedish International Development Cooperation Agency, Sweden.
    How Quality Management Needs Emergence for Engaging Agenda 2030: As “improving” increasingly means getting a complex system to take transformative steps towards sustainability and flourishing2019Conference paper (Refereed)
    Abstract [en]

    Purpose If not now, when? The UN Sustainable Development Goals (SDGs) are getting increasing attention, and there is an acknowledgement that the challenges ahead, as well as the solutions needed, often are complex. In contrast, the historical strengths of Quality Management (QM) have been in situations when cause-effect relations can be analyzed and understood, when technical expertise can provide the answer, where the application of “best practice” is helpful, where order is a virtue. When dealing with complexity, leaders who are tempted to impose this kind of command-and-control style will often fail. Success rather comes from setting the stage, stepping back a bit, allowing patterns to emerge, curiously tracking what takes place, spreading what is being learned, and scaling up success. Such a leadership and practice has been referred to as the fourth and called for “Emergence Paradigm” of QM. The purpose of this paper is to contribute with knowledge concerning how the Emergence Paradigm of QM comes into play when getting organizations and the world to take action on Agenda 2030. Methodology/Approach The paper is based on dialogic action research and presents the case and emergent process of 60 Swedish authorities getting to collective action on Agenda 2030. Findings The paper highlights how QM may contribute to realizing the Agenda 2030 by dynamically combining the strengths of the past paradigms with new practices and mind-sets related to complexity and emergence. Value of the paper The paper provides new insights that may help to take the bold and transformative steps urgently needed to shift the world onto a sustainable and resilient path.

  • 8.
    Lilja, Johan
    et al.
    Mid Sweden University, Sweden.
    Hansen, David
    Aalborg University, Denmark.
    Richardsson, Daniel
    RISE Research Institutes of Sweden, Built Environment, Certification.
    Svedin, Ingela
    SIDA Swedish International Development Cooperation Agency, Sweden.
    How Quality Management Needs Emergence for Engaging the 2030 Agenda2021In: Key Challenges and Opportunities for Quality, Sustainability and Innovation in the Fourth Industrial Revolution : Quality and Service Management in the Fourth Industrial Revolution - Sustainability and Value Co-creation / [ed] Su Mi Dahlgaard-Park, Jens J Dahlgaard, London: World Scientific Pub Co Pte Ltd , 2021, p. 259-294Chapter in book (Other academic)
    Abstract [en]

    “If not now, when?” The UN’s sustainable development goals (SDGs) are gaining increasing attention, and there is wide acknowledge-ment that the challenges ahead, as well as the solutions needed, are often complex. In contrast, the historical strength of Quality Management (QM) lies in situations when the cause–effect relations can be analysed and understood, when technical expertise can provide the answer, where the application of “best practice” is helpful, and where order is a virtue. When dealing with complexity, leaders who tend to impose this kind of command-and-control style will often fail. Success, rather than this, comes from setting the stage, stepping back a bit, allowing patterns to emerge, curiously tracking what takes place, spreading what was learned, and scaling up success. Such aleadership and practice has been referred to as the fourth and called for “Emergence Paradigm” of QM. The purpose of this paper is to contribute with knowledge about how the Emergence Paradigm of QM comes into play when getting organisations and the world to take action on the 2030 Agenda. This paper is conceptual but includes experiences from dialogic action research in an emergent process of 60 Swedish authorities getting into collective action on the 2030 Agenda. As a result, the paper highlights how QM may contribute to realising the 2030 Agenda by dynamically combining the strengths of the past QM paradigms with new practices and mindsets related to complexity and emergence. It also provides new insights that may help when applying QM to take the bold and transformative steps urgently needed to shift the world onto a sustainable and resilient path.

  • 9.
    Lilja, Johan
    et al.
    Mid Sweden University, Sweden.
    Richardsson, Daniel
    Mid Sweden University, Sweden.
    Getting Over the Bridge: “Three Billy Goats Gruff” as a Metaphor for the Start and Development of an AI-Community of Practice in Mid Sweden2013In: AI practioner, Vol. 15, no 2, p. 41-47Article in journal (Other academic)
    Abstract [en]

    Two Swedish researchers and practitioners use a wellknown fairy tale to bring perspective to the start and development of an AI community in mid-Sweden. They decided to use the fairy tale of the Three Billy Goats Gruff as a base and metaphor for sharing their story.

  • 10.
    Lilja, Johan
    et al.
    Mid Sweden University, Sweden.
    Richardsson, Daniel
    Styrkebaserad.org, Sweden.
    Putting Appreciative Design into Practice: A Case Study of a Course Evaluation and Design Process2012In: International Journal of Quality and Service Sciences, ISSN 1756-669X, E-ISSN 1756-6703, Vol. 4, no 1, p. 4-15Article in journal (Refereed)
    Abstract [en]

    Purpose Appreciative Inquiry (AI) is an inquiry into the “best of” what already exists in a system. Applying AI at the start of a design process gives you a process that is very different from traditional design approaches. Simply put, you obtain a design process that has as its point of departure identified strengths: “the best of what is”. This is in sharp contrast to traditional design processes that typically starts from identified problems. You obtain a design process based on the best of what is, in other words you achieve “Appreciative Design”. The overall purpose of this paper is to explore and contribute to a process of putting Appreciative Design into practice. More specifically, the paper aims at introducing a process for Appreciative Design to be used in the development of higher education together with insights from applying it in practice. Methodology/approach The methodology chosen can be described as “action research”. The researchers have, in their role as educational leaders, developed and applied a process for Appreciative Design within the context of the entrepreneurial educational program “Skarp Åre - Business and product development” at Mid Sweden University. Findings The paper introduces a process for Appreciative Design to be used in the development of higher education together with insights from applying it in practice. The process introduced is referred to as Appreciative Course Evaluation and Design (ACED). Furthermore, applying the ACED process to the “Skarp Åre – Business and product development” educational program reveals a number of benefits in comparison to conventional practice. The benefits found include higher commitment by the course participants, lower risk in the design process, and increased student involvement in the evaluation and design process. Value of the paper The paper contributes in general to increasing the understanding of how the strengths and principles of Appreciative Inquiry can be incorporated into design processes. The case study performed also contributes new insights into how and why to apply the introduced ACED process to the evaluation and design of higher education. Our hope is that the insights presented will inspire future research and application of Appreciative Design not only to the evaluation and design of higher education, but also to the evaluation and design of products, services, organizations and society.

  • 11.
    Lilja, Johan
    et al.
    Mid Sweden University, Sweden.
    Richardsson, Daniel
    Styrkebaserad.org, Sweden.
    Why is it Suddenly so Easy to Change?2015In: International Journal of Quality and Service Sciences, ISSN 1756-669X, E-ISSN 1756-6703, Vol. 7, no 2/3, p. 334-348Article in journal (Refereed)
    Abstract [en]

    Purpose The purpose of this paper is to contribute with knowledge concerning how to drive, generate and energize change and development in social systems. A potential key to meet this challenge is the strength-based change management approach called appreciative inquiry (AI). A centralcomponent of AI is the “AI interview”, which has evolved into a distinct activity that enables the past and the future to be used as a generative source for on-going learning about strengths, opportunities,aspirations and results. The AI interview has in previous studies shown an often surprisingly high ability to generate development and change in social systems. However, the understanding of the generative “mystery” of the AI interview, focusing on the value experienced by both the people conducting the interview and those being interviewed, is still in need of further exploration. Furthermore, the evident generativity of the AI interview has not yet been integrated to any large extent into quality management. The purpose of this paper is to change that. Design/methodology/approach The researchers have studied the customer experience of conducting an AI interview based on feedback from 97 AI students at Mid Sweden University. Findings Among the results, eight categories of value are identified. Originality/value The paper contributes with new knowledge concerning the values experienced during participation in an AI interview. The paper also highlights ideas on how the generativity of the AI interview could be increasingly integrated into quality management.

  • 12.
    Richardsson, Daniel
    Linnaeus University, Sweden.
    Vad är viktigt, på riktigt, för oss?: En kvalitativ studie om en organisations villighet och förväntan att ta sig an innovation.2019Student thesis
    Abstract [en]

    Denna kvalitativa studien har två syften: att, i en utvald statlig myndighet, 1) undersöka organisationens villighet till innovation och 2) att utforska vad som är allmänt kännetecknande för att ta sig an innovation i organisationen. Utgångspunkten är sju anställdas perspektiv och upplevelser kring hur deras myndighet och organisation arbetar med innovation. Data är insamlad via intervjuer och två olika former av analysmetoder har använts. Resultaten från den första delstudien visar på att organisationens villighetsnivå i arbetet med innovation (vid studiens genomförande) ligger på nivå 4, förplaneringoch förflyttar sig i riktning mot nivå 5, förberedelser. Den andra delstudiens fenomenologiska resultat visar på en allmän upplevd psykologisk processviktig att tänka på i arbetet med att ta sig an innovationi organisationen. Denna psykologiska process visar att förväntanär kopplad till att ta sig an innovation och att det även finns förväntan kopplad till värdesättande och uppskattning; kapacitet och skicklighet; modig beslutsamhet; praktiskt görande och samskapande; nytt lärande; möjliggörande dialog och stärkande relationer. Tillsammans kan dessa vara viktiga riktningsgivare att tänka på för att framgångsrikt möta organisationens och de anställdas behov av att navigera och orientera sig i arbetet med att ta sig an innovation; att uppnå fullt ägarskap/professionalism inom innovation samt att säkra organisationens hållbara värdeskapande. 

  • 13.
    Åslund, Anna
    et al.
    Mid Sweden University, Sweden.
    Bäckström, Ingela
    Mid Sweden University, Sweden.
    Richardsson, Daniel
    Styrkebaserad.org, Sweden.
    Managing by Appreciative Leadership to create efficient organizations and healthy co-workers2011Conference paper (Other academic)
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