A case study of user adherence and software project performance barriers from a sociotechnical viewpoint
2019 (English)In: Advances in Intelligent Systems and Computing, ISSN 2194-5357, E-ISSN 2194-5365, Vol. 787, p. 12-23Article in journal (Refereed) Published
Abstract [en]
A marine propeller company and a technical university collaborated to optimize the companyâs existing propeller design software. This paper reviews the project based on a sociotechnical perspective to organizational change on (a) how the university-company project and user involvement were organized, and (b) what the main management barriers were and why they may have occurred. Fieldwork included interviews and observations with university and company stakeholders over thirteen months. The data was analyzed and sorted into themes describing the barriers, such as lack of a planned strategy for deliverables or resource use in the project; the users exhibited low adherence towards the optimized software, as well as there was limited time and training allocated for them to test it. Lessons learned suggest clarifying stakeholder roles and contributions, and engaging the users earlier and beyond testing the software for malfunctions to enhance knowledge mobilization, involve them in the change and increase acceptance.
Place, publisher, year, edition, pages
Springer Verlag , 2019. Vol. 787, p. 12-23
Keywords [en]
Acceptance tests; Artificial intelligence; Human engineering; Knowledge management; Software engineering; Software testing; Systems engineering, Knowledge transfer; Organizational change; Socio-technical perspective; Sociotechnical systems; Software project; Technical universities; User involvement; User participation, Software design
National Category
Mechanical Engineering
Identifiers
URN: urn:nbn:se:ri:diva-71748DOI: 10.1007/978-3-319-94229-2_2Scopus ID: 2-s2.0-85049673306OAI: oai:DiVA.org:ri-71748DiVA, id: diva2:1837485
Conference
Conference of Joint Proceedings of the AHFE 2018 International Conference on Human Factors in Artificial Intelligence and Social Computing, Software and Systems Engineering, The Human Side of Service Engineering and Human Factors in Energy, 2018 ; Conference Date: 21 July 2018 Through 25 July 2018;
2024-02-132024-02-132024-02-13Bibliographically approved