Automated mobility services have the potential to improve the mobility of vulnerable user groups, but run the risk of excluding them if their needs are not considered. The specific requirements of vulnerable user groups for automated mobility services have been underrepresented in the development process of these services so far. Through quantitative and qualitative research, the CATAPULT project analysed user needs and requirements of children, senior citizens and people with impairments. Initial results suggest not only focusing on the vehicle itself, but considering all aspects of a journey to ensure the inclusivity and accessibility of automated mobility services, is crucial. Safety, responsibility, information provision and accessible design are important issues for our target groups. A Serious Game was designed to facilitate the dialogue between mobility providers and user groups