Design opportunities for future development of crisis communication technologies for marginalised groups – Co-designing with Swedish disability organisations
2022 (English)In: Journal of Enabling Technologies (JET), ISSN 2398-6263, E-ISSN 2398-6271, Vol. 16, no 3, p. 159-171Article in journal (Refereed) Published
Abstract [en]
Purpose: The purpose is to firstly, provide an example of how voices of people with various disabilities (motor, visual, hearing, and neuropsychiatric impairments) can be listened to and involved in the initial phases of a co-design process (Discover, Define). Secondly, to present the outcome of the joint explorations as design opportunities pointing out directions for future development of crisis communication technologies supporting people with disabilities in building crisis preparedness. The study was conducted during the Covid-19 pandemic. Design/methodology/approach: The study assumes a design research approach including a literature review, focus group interviews, a national online survey and collaborative (co-)design workshops involving crisis communicators and representatives of disability organisations in Sweden. The research- and design process was organised in line with the Double Diamond design process model consisting of the four phases: Discover, Define, Develop and Deliver, whereof the two first phases are addressed in this paper. Findings: The analysis of the survey data resulted in a series of challenges, which were presented to and evaluated by crisis communicators and representatives from the disability organisations at the workshops. Seven crisis communication challenges were identified, for example, the lack of understanding and knowledge of needs, conditions and what it means to build crisis preparedness for people with disabilities, the lack of and/or inability to develop digital competencies and the lack of social crisis preparedness. The challenges were translated into design opportunities to be used in the next step of the co-design process (Develop, Deliver). Originality/value: This research paper offers both a conceptual approach and empirical perspectives of design opportunities in crisis communication. To translate identified challenges into design opportunities starting with a “How Might We”, creates conditions for both researchers, designers and people with disabilities to jointly turn something complex, such as a crisis communication challenge, into something concrete to act upon. That is, their joint explorations do not stop by “knowing”, but also enable them to in the next step take action by developing potential solutions for crisis communication technologies for facing these challenges. © 2022, Elisabet M. Nilsson, Jörgen Lundälv and Magnus Eriksson.
Place, publisher, year, edition, pages
Emerald Publishing , 2022. Vol. 16, no 3, p. 159-171
Keywords [en]
Co-design, Covid-19 pandemic, Crisis communication technologies, Design opportunities, Disability organisations, People with disabilities
National Category
Health Sciences
Identifiers
URN: urn:nbn:se:ri:diva-60268DOI: 10.1108/JET-01-2022-0006Scopus ID: 2-s2.0-85138085949OAI: oai:DiVA.org:ri-60268DiVA, id: diva2:1702174
Note
The authors thank everyone who has contributed to this study conducted as part of the Normcreative crisis preparedness project (https://www.ri.se/en/what-we-do/projects/normcreative-crisis-preparedness). The research is co-funded by Vinnova, Sweden’s innovation agency.
2022-10-102022-10-102023-07-06Bibliographically approved