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Resilience for whom?: The general public's tolerance levels as CI resilience criteria
UIC, France.
RISE Research Institutes of Sweden, Built Environment, System setup and Service Innovation.
European-Mediterranean Seismological Centre, France.
RISE Research Institutes of Sweden, Safety and Transport, Fire Technology.
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2020 (English)In: International Journal of Critical Infrastructure Protection, ISSN 1874-5482, E-ISSN 2212-2087, article id 100340Article in journal (Refereed) Epub ahead of print
Abstract [en]

While maintaining a minimum level of service and rapidly restoring services to normal are key components of critical infrastructure (CI) resilience, who should and how to define these parameters remains under debate. Rarely solicited in the debate, yet integral actors in CI resilience, is the general public. In response to this, this paper presents a questionnaire-based methodology for determining public tolerance levels for service reduction and recovery rapidity. This paper explores this under-researched area using a case-study of the Barreiro Municipal Water Network. It draws on key themes that emerged from the literature as well as interviews with the CI operators in order to develop a tolerance questionnaire, implements said questionnaire (N = 1005), and analysizes the results. Results demonstrate that the methodology works for collecting tolerance levels, that when taking into account vulnerable groups, public tolerance levels appear higher than CI operator capability and that communication expectations are high. 

Place, publisher, year, edition, pages
Elsevier B.V. , 2020. article id 100340
Keywords [en]
Crisis communication, Critical infrastructure, IMPROVER, Resilience, Tolerance triangles, Critical infrastructures, Public works, Crisis communications, General publics, Level of Service, Municipal water networks, Tolerance levels, Vulnerable groups, Surveys
National Category
Natural Sciences
Identifiers
URN: urn:nbn:se:ri:diva-44694DOI: 10.1016/j.ijcip.2020.100340Scopus ID: 2-s2.0-85081884655OAI: oai:DiVA.org:ri-44694DiVA, id: diva2:1417800
Note

Funding details: Horizon 2020 Framework Programme, H2020, 653390; Funding text 1: We would like to thank all the participants in the survey and the operators of the Barreiro Municipal Water network for their time and insights. The IMPROVER project has received funding from the European Union's Horizon 2020 research and innovation programme under grant agreement No 653390.

Available from: 2020-03-30 Created: 2020-03-30 Last updated: 2020-03-30Bibliographically approved

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