Modern industrial production environments are rapidly transforming.Concepts such as smart industry and Industry 4.0 encompass many expectations onhow digital technology can improve industrial plants. Some strands are betteralgorithms for robotics, better situational awareness through ubiquitous RFID,fewer production interruptions through smarter predictive maintenance, and moreagile production lines enabling greater customization of products. Many of theseideas depend on reliable access to IT services such computing power and dataavailability. If these falters, the benefits will not materialize. Therefore,it is crucial to study the Service Level Agreements (SLAs) that are used toregulate such services.