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What can LCA learnfrom service design: User integration?
RISE - Research Institutes of Sweden, Built Environment, Energy and Circular Economy.ORCID iD: 0000-0003-2066-6371
RISE - Research Institutes of Sweden.ORCID iD: 0000-0002-8826-6254
RISE - Research Institutes of Sweden, Built Environment, Energy and Circular Economy.
2017 (English)Conference paper, Oral presentation with published abstract (Other academic)
Abstract [en]

In a sustainable society, the use of resources and climate issues needs to be reduced, and the introduction of services seems to be the solution in the new “service” economy. Similar to products, services are designed to fulfill costumer needs. However, customers are seldom involved in the design of products, while they are in the process of service design. Here we look at the leisure service sector to find method concepts for sustainable analysis (Berlin & Brunklaus 2016).

So far, a literature study and LCA studies on services (Brunklaus 2016) like the opera and theatre (Algehed et al 2010), tourist (Brunklaus et al 2015), and film (Brunklaus et al 2015) has been performed using a producer and consumer perspective, which led to discussion about the reuse of scenes at the opera, and discussion about tourist packages and discussion about film production design. To get this even further, we have looked into the area of service design.

The purpose of this project is to further develop the various LCA based methods (E-LCA, S-LCA, LCC) in order to integrate user into the design process. The questions are: What can the life cycle methodology learn from service design? What are the similarities and differences?

The service design includes several parts: Prepare and define the problem, capture the service and user through ethograpichly oriented research tools, Understand the employee and the user, Improve the working process, and Renew the user function (SP service LABs 2016). The life cycle methodology includes also several parts: Goal and scope including the problem and the system of study, the Inventory includes the technical system and environmental or social or economic data, the Impact Assessment includes indicators, and the Interpretation includes technical solutions and hot spot analysis of various kinds (Bauman and Tillman 2004).

The results show that the service design is developed close to the customer, including study visits and observation, which the life cycle methodology seems to lack. On the other hand the life cycle methodology gains in the well-structured goal and scope. In order to develop the life cycle methodology further we therefore recommend integrating the user more and focusing on the implementation and visualization, similar to Service design.

Place, publisher, year, edition, pages
2017. article id ORAL ID 300
Keywords [en]
Service design, life cycle assessment, methodology, integration, service economy
National Category
Social Sciences Environmental Sciences
Identifiers
URN: urn:nbn:se:ri:diva-37620OAI: oai:DiVA.org:ri-37620DiVA, id: diva2:1283269
Conference
Life Cycle Managamenet Conference 3-6 september, Luxemburg
Available from: 2019-01-28 Created: 2019-01-28 Last updated: 2019-01-29Bibliographically approved

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Brunklaus, BirgitBerlin, Johanna

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