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Four facets of a process modeling facilitator
RISE - Research Institutes of Sweden, ICT, Viktoria.
2011 (English)In: International Conference on Information Systems 2011, ICIS 2011, 2011, p. 2464-2479Conference paper, Published paper (Refereed)
Abstract [en]

Business process modeling as a practice and research field has received great attention in recent years. However, while related artifacts such as models, tools or grammars have substantially matured, comparatively little is known about the activities that are conducted as part of the actual act of process modeling. Especially the key role of the modeling facilitator has not been researched to date. In this paper, we propose a new theory-grounded, conceptual framework describing four facets (the driving engineer, the driving artist, the catalyzing engineer, and the catalyzing artist) that can be used by a facilitator. These facets with behavioral styles have been empirically explored via in-depth interviews and additional questionnaires with experienced process analysts. We develop a proposal for an emerging theory for describing, investigating, and explaining different behaviors associated with Business Process Modeling Facilitation. This theory is an important sensitizing vehicle for examining processes and outcomes from process modeling endeavors.

Place, publisher, year, edition, pages
2011. p. 2464-2479
Keywords [en]
Business process modeling facilitation, Facilitation, Facilitator, Process modeling, Business process model, Conceptual frameworks, In-depth interviews, Research fields, Industrial engineering, Information systems, Mathematical models, Surveys, Systems engineering, Process engineering
National Category
Natural Sciences
Identifiers
URN: urn:nbn:se:ri:diva-37084Scopus ID: 2-s2.0-84884634051ISBN: 9781618394729 (print)OAI: oai:DiVA.org:ri-37084DiVA, id: diva2:1281156
Conference
32nd International Conference on Information System 2011, ICIS 2011, 4 December 2011 through 7 December 2011, Shanghai
Available from: 2019-01-21 Created: 2019-01-21 Last updated: 2019-01-21Bibliographically approved

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Citation style
  • apa
  • harvard1
  • ieee
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Language
  • de-DE
  • en-GB
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  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
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Output format
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