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User involvement in developing mobile and temporarily interconnected systems
2010 (English)In: Information Systems Journal, ISSN 1350-1917, E-ISSN 1365-2575, Vol. 20, no 2, p. 119-135Article in journal (Refereed) Published
Abstract [en]

Information systems (IS) research on user involvement has primarily theorized relationships between developers, managers and users in systems development. However, so far, marginal attention has been paid to differences in user involvement practices between information systems. This paper explores user involvement in developing mobile and temporarily interconnected systems (MTIS). We refer to MTIS as heterogeneous systems that rely on network technologies for increasing the ubiquity of information services for users on the move. Such systems are becoming increasingly important in leveraging, e.g. car infotainment, supply chain management and wireless e-commerce. With particular emphasis on the nature of MTIS and its implications for user involvement, the paper analyses the systems development process of an action research project. The findings suggest that user involvement practices need to be adapted to accommodate features of this class of systems. Being an early attempt to trace the implications of technology features such as use context switches and temporary system relationships, the paper contributes to the development of an updated theory of the user role in an era of increased system complexity and stakeholder ambiguity.

Place, publisher, year, edition, pages
2010. Vol. 20, no 2, p. 119-135
Keyword [en]
Heterogeneity, Mobile and temporarily interconnected systems, Systems development, Temporary system relationships, Use context switches, User involvement
National Category
Computer and Information Sciences
Identifiers
URN: urn:nbn:se:ri:diva-32649DOI: 10.1111/j.1365-2575.2009.00337.xScopus ID: 2-s2.0-76549121296OAI: oai:DiVA.org:ri-32649DiVA: diva2:1156887
Available from: 2017-11-14 Created: 2017-11-14 Last updated: 2018-01-13Bibliographically approved

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CiteExportLink to record
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  • apa
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  • de-DE
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Output format
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