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Agility through scenario development and continuous implementation: A global aftermarket logistics case
2006 (English)In: European Journal of Information Systems, ISSN 0960-085X, E-ISSN 1476-9344, Vol. 15, no 2, p. 146-158Article in journal (Refereed) Published
Abstract [en]

This paper examines a business and ISIT initiative at Volvo that involves managing the development and implementation of an agile aftermarket supply chain. The case is based on Volvo's global initiative to create a platform, Web services, and a Web portal for selling spare parts over the Internet. Creating and integrating a new platform is difficult, and establishing new relations in global aftermarket logistics is even more challenging. Agility relates to an organisation's ability to sense and respond rapidly to unpredictable events in order to satisfy changing customer demands. Volvo's effort illustrates agility as achieved by working continuously with scenario development and keeping implementation projects to a comprehendible size in order to nurture learning. The effort involved direct actions to manage both the technology and the relations among supply chain actors. As this case shows, continuous implementation projects can deliver innovation in new relations and through new channels - particularly if projects address agility from the start.

Place, publisher, year, edition, pages
2006. Vol. 15, no 2, p. 146-158
Keywords [en]
Agility, Global aftermarket logistics, IS/IT implementation, Scenario development, Supply chain, Web services
National Category
Computer and Information Sciences
Identifiers
URN: urn:nbn:se:ri:diva-32657DOI: 10.1057/palgrave.ejis.3000602Scopus ID: 2-s2.0-33745771314OAI: oai:DiVA.org:ri-32657DiVA, id: diva2:1156883
Available from: 2017-11-14 Created: 2017-11-14 Last updated: 2018-01-13Bibliographically approved

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