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Service provision in a software technology unit
RISE, Swedish ICT, Viktoria.
RISE, Swedish ICT, Viktoria.
RISE, Swedish ICT, Viktoria.
2003 (English)In: JIT. Journal of information technology (Print), ISSN 0268-3962, E-ISSN 1466-4437, Vol. 18, no 3, p. 195-209Article in journal (Refereed) Published
Abstract [en]

Large software organizations establish software technology units for managing the methods and tools aimed at supporting their software engineers. This division between software development and new technologies for software development establishes specialized competencies, supports standardization across software projects and departments and provides dedicated resources for innovation. However such software technology units are faced with complex diffusion projects that are difficult and challenging to manage and that in many cases lead to unsatisfactory results. This paper reports from attempts to improve diffusion practices within a technology unit in a large software organization. Two complementary roles for software technology units, i.e. technology supplier and service provider, are presented and used for interpreting the experiences. The research suggests that technology units in large software organizations can improve their diffusion practices by complementing the traditional role as a technology supplier with that of a service provider. The paper offers lessons on how software organizations can take steps in that direction.

Place, publisher, year, edition, pages
2003. Vol. 18, no 3, p. 195-209
Keyword [en]
Computer software, Research, Societies and institutions, Software technology, Information technology
National Category
Computer and Information Sciences
Identifiers
URN: urn:nbn:se:ri:diva-32674DOI: 10.1080/0268396032000122150Scopus ID: 2-s2.0-0242611450OAI: oai:DiVA.org:ri-32674DiVA, id: diva2:1156833
Available from: 2017-11-14 Created: 2017-11-14 Last updated: 2018-01-13Bibliographically approved

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CiteExportLink to record
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Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
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