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Delivering Collaboration
RISE, Swedish ICT, Interactive Institute. Design Research Unit.
Number of Authors: 4
2012 (English)Conference paper, (Refereed)
Abstract [en]

Clients of consultancy services are expected to be able to incorporate the output of collaborative efforts (the weave of experiences, knowledge and potential of consumers, stakeholders, and experts) into their professional activities. The goal of consultancy work, therefore, is to impart to others the ability to act in new ways with once foreign material. This is inherently a learning process that implies identity change (Lave & Wenger 1991; Brown & Duguid 1991). Coming from outside of an organization, the question remains: How can consultants provide services to an organization in a way that sets them up for success? In this paper we explore a shift in practice from a “delivery mode” of working from outside of a company, to organizing project environments and activities in a “collaborative mode” of working with company stakeholders, consumers, and other expertise. Through a recent project example we highlight how the shift challenges stakeholders to make sense of working with unfinished material in order to appreciate their own role in the process, whilst at the same time challenge the consults to renegotiate the way they use their skills and how they deliver value.

Place, publisher, year, edition, pages
Swinburne University: Participatory Innovation Conference 2012 , 2012, 9.
National Category
Computer and Information Science
Identifiers
URN: urn:nbn:se:ri:diva-24198OAI: oai:DiVA.org:ri-24198DiVA: diva2:1043278
Conference
Participatory Innovation Conference 2012
Available from: 2016-10-31 Created: 2016-10-31Bibliographically approved

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CiteExportLink to record
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Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
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  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
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  • Other locale
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Output format
  • html
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  • asciidoc
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