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Toward a Participatory Design Approach to Service Design
RISE, Swedish ICT, Interactive Institute. Design Research Unit.
Number of Authors: 2
2004 (English)Conference paper, Published paper (Refereed)
Abstract [en]

This paper introduces service design as a potential Participatory Design (PD) theme. It proposes that the success of designing good services can be increased by including the perspectives and practices of the future service participants into the design process. Through the description of an action-research project, the paper explores the potentials and limitations of using an ethnographic approach and Activity Theory to frame the service design process and interpret the complexity of services.

Place, publisher, year, edition, pages
2004, 9. 148-151 p.
National Category
Computer and Information Science
Identifiers
URN: urn:nbn:se:ri:diva-24155OAI: oai:DiVA.org:ri-24155DiVA: diva2:1043234
Conference
Participatory Design Conference
Available from: 2016-10-31 Created: 2016-10-31Bibliographically approved

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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
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