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Being Hacked: Understanding Victims' Experiences of IoT Hacking
RISE Research Institutes of Sweden, Digitala system, Prototypande samhälle. Stockholm University, Sweden.ORCID-id: 0000-0003-0594-3027
Stockholm University, Sweden.
RISE Research Institutes of Sweden, Digitala system, Datavetenskap.ORCID-id: 0000-0001-8192-0893
Stockholm University, Sweden; University of Copenhagen, Denmark.
2022 (Engelska)Ingår i: Proceedings of the 18th Symposium on Usable Privacy and Security, SOUPS 2022, USENIX Association , 2022, s. 613-631Konferensbidrag, Publicerat paper (Refereegranskat)
Abstract [en]

From light bulbs to smart locks, IoT is increasingly embedded into our homes and lives. This opens up new vulnerabilities as IoT devices can be hacked and manipulated to cause harm or discomfort. In this paper we document users' experiences of having their IoT systems hacked through 210 self-reports from Reddit, device support forums, and Amazon review pages. These reports and the discussion around them show how uncertainty is at the heart of 'being hacked'. Hacks are sometimes difficult to detect, and users can mistake unusual IoT behaviour as evidence of a hack, yet this can still cause considerable emotional hurt and harm. In discussion, we shift from seeing hacks as technical system failings to be repaired, to seeing them as sites for care and user support. Such a shift in perspective opens a new front in designing for hacking - not just prevention but alleviating harm. 

Ort, förlag, år, upplaga, sidor
USENIX Association , 2022. s. 613-631
Nyckelord [en]
Incandescent lamps, Personal computing, Light bulbs, Technical systems, Uncertainty, User support, Users' experiences, Internet of things
Nationell ämneskategori
Datavetenskap (datalogi)
Identifikatorer
URN: urn:nbn:se:ri:diva-61231Scopus ID: 2-s2.0-85140871837ISBN: 9781939133304 (tryckt)OAI: oai:DiVA.org:ri-61231DiVA, id: diva2:1716770
Konferens
18th Symposium on Usable Privacy and Security, SOUPS 2022, 7 August 2022 through 9 August 2022
Anmärkning

 Funding details: Vetenskapsrådet, VR; Funding text 1: This research is partially funded by a Digital Futures postdoctoral research grant, and the Swedish Research Council (Vetenskapsrådet) under the project Securing Things (2017-04804: Säkra saker: Säkra sakernas Internet).

Tillgänglig från: 2022-12-06 Skapad: 2022-12-06 Senast uppdaterad: 2023-06-08Bibliografiskt granskad

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Rostami, AsreenRaza, Shahid

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