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Challenges of Adopting SAFe in the Banking Industry – A Study Two Years After Its Introduction
Lund University, Sweden.
RISE Research Institutes of Sweden, Digital Systems, Mobility and Systems.ORCID iD: 0000-0001-7877-2121
RISE Research Institutes of Sweden, Digital Systems, Mobility and Systems. Lund University, Sweden.ORCID iD: 0000-0001-7879-4371
RISE Research Institutes of Sweden.
2021 (English)In: XP 2021: Agile Processes in Software Engineering and Extreme Programming.Lecture Notes in Business Information Processing book series (LNBIP, volume 419), Springer Science and Business Media Deutschland GmbH , 2021, p. 157-171Conference paper, Published paper (Refereed)
Abstract [en]

The Scaled Agile Framework (SAFe) is a framework for scaling agile methods in large organizations. We have found several experience reports and white papers describing SAFe adoptions in different banks, which indicates that SAFe is being used in the banking industry. However, there is a lack of academic publications on the topic, the banking industry is missing in the scientific reports analyzing SAFe transformations. To fill this gap, we present a study on the main challenges with a SAFe transformation at a large full-service bank. We identify the challenges in the bank under study and compare the findings with experience reports from other banks, as well as with research on SAFe transformations in other domains. Many of the challenges reported in this paper overlap with the generic SAFe challenges, including management and organization, education and training, culture and mindset, requirements engineering, quality assurance, and systems architecture. However, we also report some novel challenges specific to the banking domain, e.g., the risk of jeopardizing customer relations, stability, and trust of external stakeholders. This study validates several SAFe-related challenges reported in previous work in the banking context. It also brings up some novel challenges specific to the banking industry. Therefore, we believe our results are particularly useful to practitioners responsible for SAFe transformations at other banks. © 2021, The Author(s).

Place, publisher, year, edition, pages
Springer Science and Business Media Deutschland GmbH , 2021. p. 157-171
Keywords [en]
Banking, Interview study, Large-scale agile, Scaled agile framework, Public relations, Quality assurance, Software design, Academic publications, Banking industry, Customer relations, Education and training, Experience report, External stakeholders, Large organizations, Systems architecture
National Category
Business Administration
Identifiers
URN: urn:nbn:se:ri:diva-55670DOI: 10.1007/978-3-030-78098-2_10Scopus ID: 2-s2.0-85111372148ISBN: 9783030780975 (print)OAI: oai:DiVA.org:ri-55670DiVA, id: diva2:1583740
Conference
XP 2021: Agile Processes in Software Engineering and Extreme Programming . 14 June 2021 through 18 June 2021
Available from: 2021-08-09 Created: 2021-08-09 Last updated: 2024-01-10Bibliographically approved

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Tomaszewski, PiotrBorg, Markus

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