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Introduction to Service Level Agreements
RISE - Research Institutes of Sweden, ICT, SICS.ORCID iD: 0000-0002-2933-1925
RISE - Research Institutes of Sweden, ICT, SICS.ORCID iD: 0000-0003-2017-7914
2019 (English)Report (Other academic)
Abstract [en]

Modern industrial production environments are rapidly transforming.Concepts such as smart industry and Industry 4.0 encompass many expectations onhow digital technology can improve industrial plants. Some strands are betteralgorithms for robotics, better situational awareness through ubiquitous RFID,fewer production interruptions through smarter predictive maintenance, and moreagile production lines enabling greater customization of products. Many of theseideas depend on reliable access to IT services such computing power and dataavailability. If these falters, the benefits will not materialize. Therefore,it is crucial to study the Service Level Agreements (SLAs) that are used toregulate such services.

Place, publisher, year, edition, pages
2019. , p. 12
Series
RISE Rapport
Keywords [en]
Service Level Agreements; Cyber-physical systems; PIMM DMA
National Category
Computer and Information Sciences
Identifiers
URN: urn:nbn:se:ri:diva-37833ISBN: 978-91-88907-49-3 (electronic)OAI: oai:DiVA.org:ri-37833DiVA, id: diva2:1292406
Available from: 2019-02-28 Created: 2019-02-28 Last updated: 2019-02-28Bibliographically approved

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fulltext(215 kB)78 downloads
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Olsson, ThomasFranke, Ulrik

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CiteExportLink to record
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  • apa
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v. 2.35.7