Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Between grassroots and the hierarchy: Lessons learned from the design of a public services directory
Newcastle University, UK.
RISE - Research Institutes of Sweden, ICT, SICS.
Northumbria University, UK.
2018 (English)In: Conference on Human Factors in Computing Systems - Proceedings, 2018Conference paper, Published paper (Refereed)
Abstract [en]

There is a growing interest in HCI research studying technology for citizen engagement in civic issues. We are now seeing issues around technologies for empowerment and participation, long discussed in HCI literature, appropriated and formalised in government legislation. In the UK, recent reforms stipulate that community-based service information should be published in continuously updated, collaboratively designed and maintained, online platforms. We report on a qualitative study where we worked with stakeholders involved in the collaborative design, development and implementation of such a platform. Our findings highlight tensions between the grassroots desire to innovate and local governments' rigid compliance with statutory obligation. We pose a series of challenges and opportunities for HCI researchers engaged in the design of civic technologies to consider going forward, addressing issues of engagement in policy, measures of participation and tools for enabling participatory processes in public institutions. © 2018 Copyright is held by the owner/author(s).

Place, publisher, year, edition, pages
2018.
Keywords [en]
Civic engagement, Civic technologies, Digital civics, Public services, Qualitative research, Service directories, Binary alloys, Human engineering, Potassium alloys, Uranium alloys, Human computer interaction
National Category
Natural Sciences
Identifiers
URN: urn:nbn:se:ri:diva-34457DOI: 10.1145/3173574.3174016Scopus ID: 2-s2.0-85046977098ISBN: 9781450356206 (print)ISBN: 9781450356213 (print)OAI: oai:DiVA.org:ri-34457DiVA, id: diva2:1238293
Conference
2018 CHI Conference on Human Factors in Computing Systems, CHI 2018, 21 April 2018 through 26 April 2018
Available from: 2018-08-13 Created: 2018-08-13 Last updated: 2018-08-13Bibliographically approved

Open Access in DiVA

No full text in DiVA

Other links

Publisher's full textScopus
By organisation
SICS
Natural Sciences

Search outside of DiVA

GoogleGoogle Scholar

doi
isbn
urn-nbn

Altmetric score

doi
isbn
urn-nbn
Total: 4 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
v. 2.35.7