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A global customer experience management architecture
Indra Sistemas S.A., Spain.
Indra Sistemas S.A., Spain.
DYCEC, Spain.
RISE., Swedish ICT, Acreo.
Vise andre og tillknytning
2012 (engelsk)Inngår i: 2012 Future Network and Mobile Summit, FutureNetw 2012, 2012, artikkel-id 6294185Konferansepaper, Publicerat paper (Fagfellevurdert)
Abstract [en]

The quality of experience (QoE) is one of the main research lines in ITC industry, which seeks to manage quality as perceived by users. This document analyzes and describes requirements of a QoE driven management system architecture, which has been designed in the Celtic IPNQSIS project. The architecture is grouped into different levels: Data acquisition level, Monitoring level and Control Level. Each level comprises a specific set of capacities, such as Data collector, or Traffic Monitor amongst others. The architecture described in this paper constitutes the guidelines of the IPNQSIS project in terms of a QoE ecosystem that will settle the basis of global customer experience management architecture.

sted, utgiver, år, opplag, sider
2012. artikkel-id 6294185
Emneord [en]
Monitoring, network management, OSS, probes, QoE, QoS, Control level, Customer experience, Data collectors, Management systems, Quality of experience (QoE), Traffic monitor, Digital storage, Quality of service, Network architecture
HSV kategori
Identifikatorer
URN: urn:nbn:se:ri:diva-51736Scopus ID: 2-s2.0-84867194364ISBN: 9781905824304 (tryckt)OAI: oai:DiVA.org:ri-51736DiVA, id: diva2:1517141
Konferanse
2012 21st Future Network and Mobile Summit, FutureNetw 2012, 4 July 2012 through 6 July 2012, Berlin
Tilgjengelig fra: 2021-01-13 Laget: 2021-01-13 Sist oppdatert: 2023-05-25bibliografisk kontrollert

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Brunnström, Kjell

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