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Publications (10 of 13) Show all publications
Lilja, J., Hansen, D., Richardsson, D. & Svedin, I. (2021). How Quality Management Needs Emergence for Engaging the 2030 Agenda. In: Su Mi Dahlgaard-Park, Jens J Dahlgaard (Ed.), Key Challenges and Opportunities for Quality, Sustainability and Innovation in the Fourth Industrial Revolution : Quality and Service Management in the Fourth Industrial Revolution - Sustainability and Value Co-creation: (pp. 259-294). London: World Scientific Pub Co Pte Ltd
Open this publication in new window or tab >>How Quality Management Needs Emergence for Engaging the 2030 Agenda
2021 (English)In: Key Challenges and Opportunities for Quality, Sustainability and Innovation in the Fourth Industrial Revolution : Quality and Service Management in the Fourth Industrial Revolution - Sustainability and Value Co-creation / [ed] Su Mi Dahlgaard-Park, Jens J Dahlgaard, London: World Scientific Pub Co Pte Ltd , 2021, p. 259-294Chapter in book (Other academic)
Abstract [en]

“If not now, when?” The UN’s sustainable development goals (SDGs) are gaining increasing attention, and there is wide acknowledge-ment that the challenges ahead, as well as the solutions needed, are often complex. In contrast, the historical strength of Quality Management (QM) lies in situations when the cause–effect relations can be analysed and understood, when technical expertise can provide the answer, where the application of “best practice” is helpful, and where order is a virtue. When dealing with complexity, leaders who tend to impose this kind of command-and-control style will often fail. Success, rather than this, comes from setting the stage, stepping back a bit, allowing patterns to emerge, curiously tracking what takes place, spreading what was learned, and scaling up success. Such aleadership and practice has been referred to as the fourth and called for “Emergence Paradigm” of QM. The purpose of this paper is to contribute with knowledge about how the Emergence Paradigm of QM comes into play when getting organisations and the world to take action on the 2030 Agenda. This paper is conceptual but includes experiences from dialogic action research in an emergent process of 60 Swedish authorities getting into collective action on the 2030 Agenda. As a result, the paper highlights how QM may contribute to realising the 2030 Agenda by dynamically combining the strengths of the past QM paradigms with new practices and mindsets related to complexity and emergence. It also provides new insights that may help when applying QM to take the bold and transformative steps urgently needed to shift the world onto a sustainable and resilient path.

Place, publisher, year, edition, pages
London: World Scientific Pub Co Pte Ltd, 2021
Keywords
Quality Management, Sustainable Development, 2030 Agenda, Complex Systems, Organisational Adaptability, Complexity Leadership, Emergence., Reliability and Maintenance, Tillförlitlighets- och kvalitetsteknik
National Category
Reliability and Maintenance
Identifiers
urn:nbn:se:ri:diva-59119 (URN)10.1142/9789811230356_0013 (DOI)9789811230349 (ISBN)
Available from: 2022-04-20 Created: 2022-04-20 Last updated: 2023-05-16Bibliographically approved
Lilja, J., Hansen, D. & Richardsson, D. (2019). Accelerating sustainable society and a flourishing Scandinavia through a living and communicating network of AI-summits. In: : . Paper presented at 2019 World Appreciative Inquiry Conference, 19th to 22nd March, Nice, France, 2019.
Open this publication in new window or tab >>Accelerating sustainable society and a flourishing Scandinavia through a living and communicating network of AI-summits
2019 (English)Conference paper, Published paper (Other academic)
Abstract [en]

The need for a radical transformation of society, business and way of life towards sustainability is by now widely accepted and acknowledged in the Mid Scandinavian region. This transformation also occurs as a major objective in the UN Sustainable Development Goals, both nationally and locally. However, after creating awareness, moving from knowing to doing is now the real challenge. Pushing for sustainability in strategies and visions, or even providing extensive funding for projects related to sustainable development is not doing the job fast enough. One obvious reason being that the more sustainable ideas and solutions of the future do require new levels of systems thinking and solutions on the level of the “whole system”. That in turn is dependent on connections and relations across traditional silos and organizational borders that currently does not exist. Therefore, stakeholders from Sweden and Norway are currently experimenting together on using a living and communicating network of Appreciative Inquiry Summits to accelerate sustainable, circular, and flourishing development in Scandinavia. The initiative is designed as an innovation project with hands-on exploring, prototyping, as well as researching how to accelerate the desired transformation. The project, called SMICE, is inspired by the “whole system in the room” approach of the amazing initiative “Sustainable Cleveland 2019”. However, as the context of this initiative is a large sparsely populated region, including also several countries, the set up now evolving is moving beyond just one annual big AI-summit towards more of a distributed system, “ecosystem”, or network of AI-summits and other resources that live, communicate and relate to each other continuously. During this presentation we will share our progress made, results, learnings, challenges, insights, and practices from our exciting and important journey so far.

Keywords
Reliability and Maintenance, Tillförlitlighets- och kvalitetsteknik
National Category
Computer Sciences
Identifiers
urn:nbn:se:ri:diva-59115 (URN)
Conference
2019 World Appreciative Inquiry Conference, 19th to 22nd March, Nice, France, 2019
Note

Interreg Sverige-Norge, 20201304

Available from: 2022-04-20 Created: 2022-04-20 Last updated: 2023-05-16Bibliographically approved
Lilja, J., Hansen, D., Richardsson, D. & Svedin, I. (2019). How Quality Management Needs Emergence for Engaging Agenda 2030: As “improving” increasingly means getting a complex system to take transformative steps towards sustainability and flourishing. In: : . Paper presented at 22nd QMOD conference, 13-15 October 2019, Krakow, Poland.
Open this publication in new window or tab >>How Quality Management Needs Emergence for Engaging Agenda 2030: As “improving” increasingly means getting a complex system to take transformative steps towards sustainability and flourishing
2019 (English)Conference paper, Published paper (Refereed)
Abstract [en]

Purpose If not now, when? The UN Sustainable Development Goals (SDGs) are getting increasing attention, and there is an acknowledgement that the challenges ahead, as well as the solutions needed, often are complex. In contrast, the historical strengths of Quality Management (QM) have been in situations when cause-effect relations can be analyzed and understood, when technical expertise can provide the answer, where the application of “best practice” is helpful, where order is a virtue. When dealing with complexity, leaders who are tempted to impose this kind of command-and-control style will often fail. Success rather comes from setting the stage, stepping back a bit, allowing patterns to emerge, curiously tracking what takes place, spreading what is being learned, and scaling up success. Such a leadership and practice has been referred to as the fourth and called for “Emergence Paradigm” of QM. The purpose of this paper is to contribute with knowledge concerning how the Emergence Paradigm of QM comes into play when getting organizations and the world to take action on Agenda 2030. Methodology/Approach The paper is based on dialogic action research and presents the case and emergent process of 60 Swedish authorities getting to collective action on Agenda 2030. Findings The paper highlights how QM may contribute to realizing the Agenda 2030 by dynamically combining the strengths of the past paradigms with new practices and mind-sets related to complexity and emergence. Value of the paper The paper provides new insights that may help to take the bold and transformative steps urgently needed to shift the world onto a sustainable and resilient path.

Keywords
Quality Management, Sustainable Development, Agenda 2030, Complex systems, Organizational adaptability, Complexity Leadership, Emergence., Reliability and Maintenance, Tillförlitlighets- och kvalitetsteknik
National Category
Reliability and Maintenance
Identifiers
urn:nbn:se:ri:diva-59118 (URN)
Conference
22nd QMOD conference, 13-15 October 2019, Krakow, Poland
Available from: 2022-04-20 Created: 2022-04-20 Last updated: 2023-05-16Bibliographically approved
Lilja, J., Hansen, D. & Richardsson, D. (2019). The Best After Summit Drumming Ever: Sharing and co-creating on how to keep the generative connections alive and get progress after AI-Summits -“Drumming, dancing and doing”. In: : . Paper presented at World Appreciative Inquiry Conference 2019, 19th to 22nd March, 2019, Nice, France..
Open this publication in new window or tab >>The Best After Summit Drumming Ever: Sharing and co-creating on how to keep the generative connections alive and get progress after AI-Summits -“Drumming, dancing and doing”
2019 (English)Conference paper, Oral presentation with published abstract (Other academic)
Keywords
Reliability and Maintenance, Tillförlitlighets- och kvalitetsteknik
National Category
Other Civil Engineering
Identifiers
urn:nbn:se:ri:diva-59117 (URN)
Conference
World Appreciative Inquiry Conference 2019, 19th to 22nd March, 2019, Nice, France.
Available from: 2022-04-20 Created: 2022-04-20 Last updated: 2023-05-16Bibliographically approved
Richardsson, D. (2019). Vad är viktigt, på riktigt, för oss?: En kvalitativ studie om en organisations villighet och förväntan att ta sig an innovation.. (Student paper). , Independent thesis Basic level (degree of Bachelor)
Open this publication in new window or tab >>Vad är viktigt, på riktigt, för oss?: En kvalitativ studie om en organisations villighet och förväntan att ta sig an innovation.
2019 (Swedish)Student thesis
Abstract [en]

Denna kvalitativa studien har två syften: att, i en utvald statlig myndighet, 1) undersöka organisationens villighet till innovation och 2) att utforska vad som är allmänt kännetecknande för att ta sig an innovation i organisationen. Utgångspunkten är sju anställdas perspektiv och upplevelser kring hur deras myndighet och organisation arbetar med innovation. Data är insamlad via intervjuer och två olika former av analysmetoder har använts. Resultaten från den första delstudien visar på att organisationens villighetsnivå i arbetet med innovation (vid studiens genomförande) ligger på nivå 4, förplaneringoch förflyttar sig i riktning mot nivå 5, förberedelser. Den andra delstudiens fenomenologiska resultat visar på en allmän upplevd psykologisk processviktig att tänka på i arbetet med att ta sig an innovationi organisationen. Denna psykologiska process visar att förväntanär kopplad till att ta sig an innovation och att det även finns förväntan kopplad till värdesättande och uppskattning; kapacitet och skicklighet; modig beslutsamhet; praktiskt görande och samskapande; nytt lärande; möjliggörande dialog och stärkande relationer. Tillsammans kan dessa vara viktiga riktningsgivare att tänka på för att framgångsrikt möta organisationens och de anställdas behov av att navigera och orientera sig i arbetet med att ta sig an innovation; att uppnå fullt ägarskap/professionalism inom innovation samt att säkra organisationens hållbara värdeskapande. 

Publisher
p. 73
Keywords
community readiness, innovation, organizational psychology, organisationspsykologi, Psychology, Psykologi
National Category
Business Administration
Identifiers
urn:nbn:se:ri:diva-59124 (URN)
Available from: 2022-04-21 Created: 2022-04-20 Last updated: 2023-05-16Bibliographically approved
Lilja, J., Hansen, D., Fredrikson, J. & Richardsson, D. (2017). Is Innovation the Future of Quality Management?: Searching for signs of quality and innovation management merging. International Journal of Quality and Service Sciences, 9(3-4), 232-240
Open this publication in new window or tab >>Is Innovation the Future of Quality Management?: Searching for signs of quality and innovation management merging
2017 (English)In: International Journal of Quality and Service Sciences, ISSN 1756-669X, E-ISSN 1756-6703, Vol. 9, no 3-4, p. 232-240Article in journal (Refereed) Published
Abstract [en]

Purpose: Upcoming as well as mature industries are facing pressure as regards successfully managing operational excellence, and, at the same time, driving and managing innovation. Quality management concepts and practices’ ability to tackle this challenge have been questioned. It has even been suggested that there is a need to provide and promote an updated/changed, and even re-branded, version of Total Quality Management, merging quality management (QM) and innovation management (IM). Can such a shift then actually be spotted? The purpose of this paper is to explore and see if there are any signs suggesting that QM and IM actually are about to merge. Design/methodology/approach: The study is based on literature reviews, document studies and interviews. Findings: The paper highlights three signs indicating that QM and IM indeed are approaching each other, and that it is a movement driven from both sectors, e.g., in the work with new ISO-standards and the Toyota Kata framework. Originality/value: The indicated development has fundamental and extensive practical implications. It will for example have to be followed by a similar merging of the two fields in the educational system, and in the competences of future managers.

Keywords
Quality Management, Innovation Management, Organizational Ambidexterity, Toyota Kata, ISO, Other Engineering and Technologies not elsewhere specified, Övrig annan teknik
National Category
Reliability and Maintenance
Identifiers
urn:nbn:se:ri:diva-59114 (URN)10.1108/IJQSS-03-2017-0024 (DOI)
Available from: 2022-04-20 Created: 2022-04-20 Last updated: 2023-05-16Bibliographically approved
Hansen, D., Lilja, J., Richardsson, D. & Jørgensen, R. (2017). Stop Burning Platforms! Quality Culture Requires Generative Metaphors. In: : . Paper presented at 20th QMOD Conference, Helsingör, Denmark, 4-7 August, 2017.
Open this publication in new window or tab >>Stop Burning Platforms! Quality Culture Requires Generative Metaphors
2017 (English)Conference paper, Poster (with or without abstract) (Other academic)
Keywords
Other Engineering and Technologies, Annan teknik
National Category
Engineering and Technology
Identifiers
urn:nbn:se:ri:diva-59112 (URN)
Conference
20th QMOD Conference, Helsingör, Denmark, 4-7 August, 2017
Available from: 2022-04-20 Created: 2022-04-20 Last updated: 2023-05-16Bibliographically approved
Lilja, J., Bäckström, I., Forsgren, O., Ingelsson, P., Noaksson, E., Nätterlund, K., . . . Åslund, A. (2016). Insights from Sustainable Cleveland 2019: An Initiative Driving Sustainable Regional Development by Large Scale Summits, Collective Visioning, and lots of Creativity, Culture, and Appreciation. In: : . Paper presented at VEC - Valuing and Evaluating Creativity for Sustainable Regional Development (pp. 255-258). Östersund
Open this publication in new window or tab >>Insights from Sustainable Cleveland 2019: An Initiative Driving Sustainable Regional Development by Large Scale Summits, Collective Visioning, and lots of Creativity, Culture, and Appreciation
Show others...
2016 (English)Conference paper, Oral presentation with published abstract (Other academic)
Place, publisher, year, edition, pages
Östersund: , 2016
Keywords
Other Engineering and Technologies not elsewhere specified, Övrig annan teknik
National Category
Social Sciences Interdisciplinary
Identifiers
urn:nbn:se:ri:diva-59113 (URN)
Conference
VEC - Valuing and Evaluating Creativity for Sustainable Regional Development
Available from: 2022-04-20 Created: 2022-04-20 Last updated: 2023-05-16Bibliographically approved
Lilja, J., Hansen, D. & Richardsson, D. (2015). Design Questions for Life: Connecting Engineering Design, Appreciative Inquiry, and Other Question-based Models. In: : . Paper presented at 20th International Conference on Engineering Design, ICED 2015; Bovisa Campus of Politecnico di MilanoMilan; Italy; 27 July 2015 through 30 July 2015 (pp. 163-172). The Design Society, 11
Open this publication in new window or tab >>Design Questions for Life: Connecting Engineering Design, Appreciative Inquiry, and Other Question-based Models
2015 (English)Conference paper, Published paper (Other academic)
Abstract [en]

The Design for Life philosophy is an invitation to create new products, services, processes, and experiences that enhance human life. Research further suggests that a good life is qualitatively different than simply not having a bad life, and implies that the inquiry process during design is important.However, current engineering design approaches are not particularly clear as to which specific design questions should be used in the design process, and even less as to the role various design questions might play. Some of the current approaches even seem to use questions that inhibit Design for Life due to their strong emphasis on only solving deficiencies.This paper aims to highlight the unexplored potential of a more deliberate choice of design questions in the engineering design process. By mapping out four question-based design models and analyzing their differences in relation to the traditional engineering design process, an overview of design question types and their various sequences is produced. The analysis further highlights practical implications and potential gains when it coMES to choosing design questions more deliberately in the engineering design process.

Place, publisher, year, edition, pages
The Design Society, 2015
Keywords
Design theory, Design management, Human behaviour in design, Appreciative Inquiry, Question Theory, Other Engineering and Technologies, Annan teknik
National Category
Didactics
Identifiers
urn:nbn:se:ri:diva-59116 (URN)
Conference
20th International Conference on Engineering Design, ICED 2015; Bovisa Campus of Politecnico di MilanoMilan; Italy; 27 July 2015 through 30 July 2015
Available from: 2022-04-20 Created: 2022-04-20 Last updated: 2023-05-16Bibliographically approved
Lilja, J. & Richardsson, D. (2015). Why is it Suddenly so Easy to Change?. International Journal of Quality and Service Sciences, 7(2/3), 334-348
Open this publication in new window or tab >>Why is it Suddenly so Easy to Change?
2015 (English)In: International Journal of Quality and Service Sciences, ISSN 1756-669X, E-ISSN 1756-6703, Vol. 7, no 2/3, p. 334-348Article in journal (Refereed) Published
Abstract [en]

Purpose The purpose of this paper is to contribute with knowledge concerning how to drive, generate and energize change and development in social systems. A potential key to meet this challenge is the strength-based change management approach called appreciative inquiry (AI). A centralcomponent of AI is the “AI interview”, which has evolved into a distinct activity that enables the past and the future to be used as a generative source for on-going learning about strengths, opportunities,aspirations and results. The AI interview has in previous studies shown an often surprisingly high ability to generate development and change in social systems. However, the understanding of the generative “mystery” of the AI interview, focusing on the value experienced by both the people conducting the interview and those being interviewed, is still in need of further exploration. Furthermore, the evident generativity of the AI interview has not yet been integrated to any large extent into quality management. The purpose of this paper is to change that. Design/methodology/approach The researchers have studied the customer experience of conducting an AI interview based on feedback from 97 AI students at Mid Sweden University. Findings Among the results, eight categories of value are identified. Originality/value The paper contributes with new knowledge concerning the values experienced during participation in an AI interview. The paper also highlights ideas on how the generativity of the AI interview could be increasingly integrated into quality management.

Keywords
Appreciative Inquiry, Quality Management, Customer Value, Generativity, Other Engineering and Technologies, Annan teknik
National Category
Reliability and Maintenance
Identifiers
urn:nbn:se:ri:diva-59123 (URN)10.1108/IJQSS-02-2015-0019 (DOI)
Available from: 2022-04-20 Created: 2022-04-20 Last updated: 2023-05-16Bibliographically approved
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0003-3761-7453

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